Senior Manager-Regional Sales- TMA (North East)

Job Description

Purpose of the Role

The position will be responsible to increase the new car retails through exchange , improvise the re sale value of TML products & drive pre owned cars business in order to ensure profitability of channel partners , generate revenue for TML & build strong brand value in pre-owned car market Within overall strategic framework of TML PVBU.

Job Responsibility

1. Exchange Business:

Monitor and analyse evaluations productwise for exchange.
Drive Retail of New Cars through Exchange conversions
Plan and execute exchange activities in co-ordination with sales team.
Conduct deal fail analysis and drive improvement in the conversion ratio for evaluations
Execute win-back strategy.

1. the company Assured (Certified) Cars & Resale Value Management:

Plan & execute resale volumes for the company assured
Monitor Refurbishment as per Evaluation and Certification of Cars for Warranty.
Assist Price Grid Development of new Gen Products
Execute & implement various initiatives along with relevant stakeholders to enhance resale value (RV) of TML products.
Resolution of customer complaints.
Capture consumer and market insights on pre-owned car business and communication to relevant stakeholders

1. Used Car Sales:

Plan & execute resale volumes for All Brand Cars
Implement Digital Strategy and initiatives to promote digital sales
Ensure Proper Inventory management as per norms to drive increase in dealer profitability
Timely Evaluation of Media Allocated cars for liquidation at best prices

1. Accessories Business:

Drive Offtake and Retail volumes of Accessories Business as per monthly plans
Monitor and analyse model/product wise Sales for improving per car penetration
Driving Sales orders from dealers as per monthly schemes and plans
Handling customer complaints and redressal through warehouse

1. Business Capability & Process Enablement for TMA & Accessories Business:

Drive enhancement of TMA business network through TMA outlets and broker network
Driving Dealer Manpower recruitment as per business requirements
Business Reviews and Training/certification of dealerships as per business requirement
Monthly capturing of competition and market information to support business strategy
Proper Explanation of monthly schemes to dealer manpower
Ensure Exchange/TMA and Accessories Business policies are implemented at dealers
Verification of Exchange Claims as per policy
Ensure compliance of CRM business process

Stakeholder Profiles & Nature of Interactions

Internal:

Sales Team
Progress & Scheme communication, Dealer issues from sales team.

Corporate & Fleet
Market specific activities/ special schemes, Customized requirement on resale & buyback

Emerging Market
Rural Market specific activities/special schemes, Customized requirement on resale & buyback

Service Marketing Team
Order placement & follow up

External:

Channel partners
Market information, schemes ,targets, training & Claim settlement.

Customers
Complaint resolution and scheme promotions